Whilst it is crucial to ensure that business is suitably protected, we also understand the workload of the Property Manager, and have developed a full system, Maintenance Manager, to not only make the implementation of the PropertySafe Risk Management system incredibly simple, we are also very confident that it will deliver tangible cost and time saving benefits to the Property Manager.

The Maintenance Manager dashboard is at the heart of the risk management system – providing single point monitoring and control for Property Managers and Principals. Maintenance Manager tracks all Actions and Events for each property, issuing Landlord Notifications and Reminders to ensure responsibility for authorising repairs remains with the Landlord.

The system has been designed to be an action hub, with a simple in-tray concept, where Property Managers will operate from. It is the in-tray that will highlight to the Property Manager any tasks they need to address. The in-tray is just like your inbox in Outlook, if there is nothing in it then you do not have any priority actions that need to be addressed.

16441044_lTo simplify the repair process, Maintenance Manager incorporates a mobile App for trades suppliers, enabling them to simply respond to your requests and keep you updated. It incorporates your own preferred suppliers as well as a panel of real-estate experienced trade suppliers from your local area making quotes via one-click a reality. Importantly, Maintenance Manager automatically accepts job or quote requests from either a PropertySafe inspection or for any other normal maintenance task and instantly facilitates the return of qualified and endorsed quotes to the Maintenance Manager dashboard ready for Landlord and Property Manager approval. This system will significantly simplify all your maintenance needs, it can turn 30 minute tasks into 1 minute jobs.

Maintenance Manager is a cloud-based system requiring no software or hardware installation. It is designed to operate independently or alongside any Trust accounting system including REST, Console or RP Office. It gives the Property Manager total mobility, allowing you to respond and manage any issue on your smartphone or tablet from anywhere, at any time.

The benefits of the PropertySafe system are manifold. Virtually guaranteeing crucial protection against personal injury claims, PropertySafe delivers a clear and user friendly Maintenance Manager status dashboard and one-button functionality that includes auto despatching of reminders, quote requests, authority requests, access requests and more…..all of which reduces the demands on the precious time of Property Managers. All these benefits at no cost to you.

Take advantage of this opportunity. PropertySafe has the solution that every agent needs to ensure that their business is safe and exhibiting “best practice” and Maintenance Manager can simplify your life, saving you time and money.

Talk to the team at PropertySafe and look at their systems to understand how they can help you today.

17 04 2013

PropertySafe

A PropertySafe Inspection includes a Report with an easy to read Summary followed by detailed reporting of each hazard and photographic evidence of the affected area, fixture or fitting. The Report detail is grouped into Hazard categories with each section containing a description of the hazard category, factors affecting the occupants, a description of any specific issues found, the location in the property where the issue occurs, a range of recommendations to remove or minimise the risk and possible trades required to remedy the issue.  

Each PropertySafe Report also includes an Action List containing a summary in urgency/severity order and a Quote Sheet for each issue that can be provided to trade repairers for quoting or specifying repair works with photos.

Depending on your situation, our optional Pool-Safe inspection provides the protection and re-assurance you need for your family or tenants.

The standard PropertySafe Report includes all hazards identified as the predominant causes of safety risk in residential properties:

  • Safety Switch – Safety Switches (or Residual Current Devices RCDs) protect people by shutting off the electricity to remove the chance of electrocution. By law, all newly constructed or significantly renovated homes must have a Safety Switch installed.  In some states, Safety Switches are also mandatory for tenanted properties.
  • Tree Hazards – Our inspectors carry out a visual inspection of trees and branches within 20 metres of the main building for obvious evidence that could constitute a safety hazard including large trees/limbs that could fall on the property, large trees/limbs that overhang power lines, large tree branches across walkways and sharp foliage/branches within proximity of walkways.

  • Building Hazards – Home owners can be liable for the consequences arising from an injury or death associated with a building fixture, fitting or structure including floors, walls, ceilings, eaves, guttering, downpipes, posts and beams. We inspect for obvious evidence in the building and substantial outbuilding within 20 metres.  Roof cavities and sub-floor areas are not included.

  • Internal Stair & Balustrade Hazards – Steps and stairs frequently present trip and fall hazards and consequently place the occupant at risk. Accidents happen when unexpected factors are present including non-uniform tread/riser dimensions, treads that are too high or risers that are too short, or if a low friction covering is used on the treads. The lack of a balustrade is a serious safety hazard as balustrades dramatically improve safety on stairs. Balustrades issues also contribute to serious falls if the gaps between railings or open treads are too wide, if the railings are horizontal rather than vertical, if the overall height is too low or if the height is easily overcome by nearby climbable objects. 

  • External Balcony, Deck & Stair Hazards – Exterior structures carry added risk with exposure to the elements and the need for good light in the dark. Exterior balconies, decks and verandahs are high risk hazards if the floor or deck material fails or if the attachment method to the main structure is compromised. The potentially greater fall heights for exterior structures leads to a greater risk of injury. Exterior steps and stairs present additional hazards over interior steps and stairs through faulty construction, damage or deterioration, a wider range construction materials, foundation slippage leading to collapse as well as dangerous contaminants such as moss. Exterior steps often have landings with inadequate clear space or handrails when doors open outward. Even more so, exterior balustrades contribute to serious falls if the gaps are too wide between railings or treads, if the railings are horizontal rather than vertical, if the height is too low or if the height is overcome by climbable objects within the vicinity. Property owners must perform regular inspection of structures to minimise the risk to family or tenants.

  • Glass Hazards – Occupants may be at serious risk if glass shows evidence of damage, imminent failure or is within a direct slip, trip or fall zone. Glass is abundant in windows, doors, mirrors, screens and panels and property owners may be liable if safety glass has not been used in renovation or repairs and subsequent injury occurs, even though Safety Glass is not necessarily a retrospective requirement for existing properties. 

  • Hot Water Hazard – If the water temperature exceeds 50 degrees in bathroom taps the occupants are at risk of severe burns or scalding and a tempering valve can greatly reduce this risk. We test the water delivered to the bathroom and report the temperature over a 2 minute period with visual evidence from the meter.

  • Fireplace & Fixed Heater Hazards – Property Owners must take steps to ensure maintenance items with fireplaces and fixed heaters are addressed to avoid risk of personal injury or property damage. In rented premises the landlord has full maintenance and cleaning responsibility for chimneys and external flues. Hazards can also be present with the absence of a safety screen, flammable opportunities within proximity, the potential for carbon monoxide (CO) poisoning and damage to fuel supply lines.

  • Slip Hazards – Inspection and maintenance will reduce home owner risk from controllable slip hazards by occupants. Factors affecting slips include the floor surface type, the presence and build-up of contaminants such as oil, grease, soap, sand/soil and moss on the walking surface, large, smooth and steep grade walking surfaces or, for example, the absence of anti-slip surfaces in shower baths.

  • Trip Hazards – Trip hazards are also a frequent cause of serious injury. Inspection and maintenance will reduce home owner risk from controllable tripping hazards by occupants. Factors affecting potential trip hazards include unexpected changes in walking surfaces for height, evenness, colour, uniformity or texture. 

  • Fall Hazards – Falls contribute to serious injury across all age groups, especially the young and the elderly. Inspection and maintenance will reduce home owner risk from controllable fall hazards by occupants. In particular, fall hazards can be present in falls from bedroom or non-bedroom windows including nearby objects that present climbable opportunities, compromising an otherwise appropriate height window or balustrade.

  • Electrical Hazards – Damaged electrical fixtures or fittings can lead to injury or death of occupants by fire or electrocution and the home owner may be liable if maintenance or repairs have not been performed. Electrical hazards can include damaged switches, lighting fixtures, power points, fixed appliances, power points adjacent to water sources or easily accessible light sockets. 

  • Gas Leakage Hazards – Gas is a highly reliable energy source however a leak from a gas outlet, faulty joint, appliance or storage cylinder could harm a person through inhalation or ignition, explosion and fire. We carry out an inspection of the property for the presence of permanent gas outlets and fixed appliances and if accessible we test with a gas detector unit for evidence of any leakage. 

  • Moisture & Mould Hazards – The presence of water staining or pooling can be a precursor for fungal growth, rising damp, spores and concealed termite activity that has the potential to cause harm to the property occupants from inhalation or structural failing. Home owners should treat moisture as an indicator of damage to their property with potential costs and/or personal injury risks if not investigated. A high moisture meter reading in the walls adjacent to the wet areas of a home can be as a result of several causes including a plumbing leak, shower recess failure, roof, guttering or drainage leak, rising damp or as an indicator of termite activity. 

  • Pest Hazards – Home owners must provide a property free from the presence of pests that pose a potential health and safety risk to the property occupants. If an infestation re-occurs owing to neglect by the property occupants, then they may become responsible depending on the nature of the pest and possible causes. This inspection is not a Termite Inspection – we carry out a visual inspection for evidence of rodents, cockroaches, fleas and suspected timber pest activity, droppings and workings.

  • Blind Cord Hazards – Young children can tragically strangle themselves on blind and curtain cords and under Australian consumer and product safety laws home owners must ensure a property is free from blind cord hazards. If corded curtains or blinds are included with tenanted properties, these ‘fixtures’ are and remain the responsibility of the landlord/owner for regulation purposes and any such hazards should be identified and rectified.

Inspector Observations – Our inspectors work through every aspect of the property covering the hazards outlined above. With their highly trained approach, a critical eye and heightened awareness, they may also identify unusual or latent safety issues which could place the occupants at risk of injury. Any such issues will be included with photos in the report for your review and consideration. 

17 04 2013

Family-Safe

Coming Soon

Family-Safe is an all encompassing service for peace of mind for the whole family to ensure your home environment is as safe as possible for your children as well as elder family members.

Family-Safe includes:

  • Property-Safe
  • Child-Safe
  • Elderly-Safe

If you have suggestions or need more information, please  Contact Us 

 

17 04 2013

Fire-Safe

In addition to the standard service, your PropertySafe inspection can include a Fire-Safe smoke alarm compliance inspection.

To maximise the safety of the people living at a property, the owner, by law, must install and maintain at least one smoke alarm per level. Depending on state law, property owners must install and maintain at least one smoke alarm per level. In some cases these may be hard-wired (240 volt) smoke alarms, long-term DC 9-volts units or standard 9-volt replaceable battery units.

Our smoke alarm inspection includes determination of the accessibility, number, type, secure fitting and location. We replace removable batteries, clean the units, and report on the Australian standard compliance and the expiry date. We further test for the correct decibel level of the alarm and verify alarm activation with simulated smoke. If a smoke alarm fails any test during inspection the unit is failed and only the non-compliant issue is reported.

If  all units comply with regulations, we will issue a compliance certificate .

17 04 2013

Pool-Safe

In addition to the standard service, your PropertySafe inspection can include a Pool-Safe swimming pool and spa inspection.

By law, to minimise the safety risk to the property occupants, owners of swimming and spa pools must install and maintain fencing and gates, including non-climbable zones and signage. Pool laws vary by state and our inspection is to the standard that applies in each state.  The definition of a pool in this report is “Any excavation or structure containing water to a depth greater than 300mm and used primarily for swimming, wading, paddling or a like, including a bathing or wading pool or spa.

We conduct a risk management inspection and report guided by AS1926.1. We inspect and report on the pool location, construction, type and any restrictions followed by over forty specific checks regarding compliance of the fencing, gates, access and signage.

In some states, a separate compliance certificate must be issued by a certifying authority and this Certificate is not included in this report.

17 04 2013

Child-Safe

Coming Soon

Child-Safe is an enhanced version of the standard PropertySafe inspection focussing on the additional risks to children and infants found in the home. While the standard service includes hazards which apply to all ages, this enhanced inspection services includes a deeper inspection of specific hazard categories including:

Smoke Alarms
  • Extra alarms in commonly used rooms such as TV rooms, nurseries and children’s bedrooms
  • Fire blankets & extinguisher in kitchens
Safety Switch
  • Inspect for RCD fitted for all power & light circuits
Building Hazards
  • Particular emphasis on handrails, steps, stairs, ramps and balustrades
  • Inspection for sharp or abrasive edges and finishes
  • Review cabinet, cupboard and wardrobe security for chemicals, sharp or falling objects
Glass Hazards
  • Focus on wider use of safety glass in larger and wider fall zones
  • Review impact areas for ride-on toys, tricycles and scooters
  • Inspect for glass surfaces such as table tops and mirrors
Slip Hazards
  • Look for smooth, low-friction and hard surfaces prone to slips and harsher fall injury
  • Review wet-area finishes for soundness & slip-risk
Trip Hazards
  • Inspect for smooth uninterrupted floors with no raised thresholds
Fall Hazards
  • Attention on step/stair construction with additional guarding, gates and non-slip surfaces
Electrical hazards
  • Inspect for additional switch and power point safety including access from raised platforms such as cots
  • Review light socket and light fitting access and protection
  • Special attention to wet area splash zones especially switch protection and switches/appliances 30cm above floor
Gas Hazards
  • Particular attention on ventilation for heaters / stoves plus Carbon Monoxide CO monitors
Moisture Hazards
  • Attention on risk of moisture and mould to children cuts, abrasions and respiratory exposure
Blind Cord Hazards
  • Particular emphasis on proximity of furniture to corded window coverings
Hot Water Hazard
  • Review of tempering valve operation on all water outlets, not bathroom alone
Tree Hazards
  • Special attention on low to the ground and/or dangerous shrubs or ground cover
  • Inspect for potentially poisonous or toxic vegetation
Pool Fence & Barriers
  • Additional attention to toys and pool surround features
If you have suggestions or need more information, please  Contact Us 

 

17 04 2013

Termite-Safe

In addition to the standard service, your PropertySafe inspection can include a Termite-Safe inspection. This optional service can also be ordered independently at any time.

A licensed, experienced and insured Timber Pest Technician will complete a visual inspection of accessible areas of the property to detect the presence of current or previous Termite infestations. The inspection results are then detailed in a report as per the Australian Standard 4349.3 – 2010.  The report focuses upon the presence or absence of termites activity and/or workings. The inspection is of the current condition of the property and is not a warranty against future attack or damage.

The Termite-Safe Report will include:

      • A brief description of the property and areas that were inaccessible in order to carry out the inspection;
      • Details of any past or present termite activity and workings;
      • Conditions which may exist that are conducive to future termite attack.

Each Termite-Safe Report  includes recommendations to remedy any infestations and/or prevent future attack which may include both chemical and non-chemical approaches.

Areas covered by a Termite-Safe  inspection:

      • Exterior of the building
      • Interior of the building
      • Sub-floor space (subject to access)
      • Roof cavity (subject to access)
      • Garage, carport and general outbuildings such as sheds
      • Separate laundry or toilet
      • Trees on the property
      • Retaining walls, gates & fences, etc

Important information about termite infestations:-

  • Termite inspections are recommended every 12 months. Termites are known to have destroyed the wall and roofing timbers of homes within 3 months of construction;
  • Termite attacks are NOT covered by property or landlord insurance;
  • The older the home the higher the probability of infestation;
  • Because termites can tunnel up to 200 metres underground to find food, an attack on your property could come from a neighbouring property;
  • Termites cause more damage to homes in Australia than fire, floods, storms and tempest, combined;
  • A concrete slab does not reduce the risk significantly, it may be higher because sub-floor inspections are not possible.
17 04 2013

Elderly-Safe

Coming Soon

Elderly-Safe is an enhanced version of the standard PropertySafe inspection focussing on the additional risks to the aged and elderly living at home. While the standard service includes hazards which apply to all ages, this enhanced inspection services includes a deeper inspection of specific hazard categories including:

Smoke Alarms
  • Added focus on sleeping occupants, restricted mobility, kitchen accidents
  • Extra alarms in commonly used rooms – kitchen, TV rooms and bedrooms
  • Fire blankets & extinguisher in kitchens
  • Look for Escape routes and exit points with improved access
Safety Switch
  • Inspect for RCD fitted for all power & light circuits
Building Hazards
  • Inspect for safe & unobstructed access with sturdy and well positioned grab rails, handrails, steps, stairs, ramps and balustrades
  • Inspection for sharp or abrasive edges and finishes
  • Review bath, shower & WC access
Glass Hazards
  • Focus on wider use of safety glass in larger and wider fall zones
  • Inspect for glass surfaces such as table tops and mirrors
Slip Hazards
  • Look for smooth, low-friction and hard surfaces prone to slips and harsher fall injury
  • Review wet-area finishes for soundness & slip-risk especially on shower hobs & bases
Trip Hazards
  • Inspect for smooth uninterrupted floors with no raised thresholds
Fall Hazards
  • Attention on step/stair construction  with even and generous tread/riser dimensions, unsuitable colour contrasts, non-slip leading edges
  • Ensure exterior walkways/steps are non-slip, even, edge marked and well lit
Electrical hazards
  • Inspect for lighting capacity and positioning, movement activation and bulb redundancy in case of failure
  • Review lighting to front / rear including front door & clothes drying area
  • Assess for lighting to common night path such as between bedroom & WC
  • Check wet area splash zones especially switch protection and switches/appliances 30cm above floor
Gas Hazards
  • Particular attention on ventilation for heaters / stoves plus Carbon Monoxide CO monitors
Moisture Hazards
  • Attention on risk of moisture and mould to elderly cuts, abrasions and respiratory exposure
  • Review of bathroom ventilation
Hot Water Hazard
  • Review of tempering valve operation on all water outlets, not bathroom alone
Tree Hazards
  • Special attention on low to the ground and/or dangerous shrubs or ground cover
  • Inspect for fire risks in vegetation around property
  • Check unobstructed walkways especially access to clothes line
Inspector Observations
  • Include observed hazards to lower mobility or vision impaired occupants such as toilet door opening outward, doorway widths, exterior pathways, tangled cords, clutter, easily opened door locks from the inside
If you have suggestions or need more information, please  Contact Us 

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